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Edits / Cancellations

How can I update products or dates for my order?

You can make changes to your order up until 10 days before your reservation. Our team of expert Customer Service Agents can lend a hand via phone or email.

What is the cancellation policy?

You may cancel or modify an order up until 10 days before your reservation by calling or emailing our team of experts. If you need to add items, consider placing a separate order for your reservation dates.

What if I need to cancel my order?

You can cancel your order up until 10 days before your trip by emailing or calling our team of experts. You will need to input your Last name, the order confirmation number, and the shipping address ZIP code.

Rentals Help Center

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Our Response to COVID-19Resale InformationRent to Keep InformationEddie Bauer Rental BasicsTrip PlanningPaymentsEdits / CancellationsShippingReturnsRental, Items & Care

About Us

The Eddie Bauer Gear Rental experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

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