You will not be charged for items that are damaged due to normal wear. However, you will be charged the full retail price of any item that is returned with significant damage, or not returned at all.

If you receive an item that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, on your first day of rental, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.

We’re glad you enjoyed the rental! Check out EddieBauer.com if you would like to purchase any of the items you rented.