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Resale Information

Can I change or cancel my resale order?

If your order shows that it has begun processing, your order unfortunately cannot be canceled at this time. The goal is to complete all standard shipping orders within the 7-10 business day in-home window. We are also upgrading shipping on these orders at Eddie Bauer’s expense in order to meet this timeline.

What is your return policy?

We want all our customers to be happy with our products. If you are unsatisfied with your Eddie Bauer product, you may return or exchange it in its original unworn/unused condition with proof of purchase within 60 days for a replacement or a full refund in the original form of payment.

Please email us at rentals@eddiebauer.com or call us at 425-406-3813. We’ll provide you with a free return label.

To start a return email, click here.

Rentals Help Center

How can we help you?

Our Response to COVID-19Resale InformationRent to Keep InformationEddie Bauer Rental BasicsTrip PlanningPaymentsEdits / CancellationsShippingReturnsRental, Items & Care

About Us

The Eddie Bauer Gear Rental experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

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