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Returns

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

Where do I return my gear?

At any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or schedule a FedEx pickup. Find a location closest to you here.

How do I return my gear?

Return your rental by 11:59PM on your Return Date to avoid any late fees. Pack the items back into the original box and adhere the included return prepaid return shipping label. Drop everything off at any authorized FedEx location, FedEx affiliate, FedEx-affiliated Walgreens, drop box, or schedule a FedEx pickup.

I lost or damaged my return label. How do I get a new one?

Give us a call or send an email. One of our Rental Customer Service Agents will email you back with a new one.

Can I get a refund if I return my gear early?

We do not offer refunds for an early return.

Can I extend my rental period for my gear?

In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time.

You may cancel and modify an order up until the time your payment is processed. Typically, this is 10 days prior to your delivery date. If your delivery date is less than 10 days from the time you book, you will be charged immediately and will be unable to modify or cancel your order.

What happens if I return my order late?

Unfortunately, orders returned late have a domino effect. When you return something late, it means the next person who is scheduled to use the items won’t be able to.

If you do not return your rental by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the items. If the rental is not returned within 21 days, your credit card will be charged the full retail price of the items + taxes in addition to the rental cost of the items and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal items that you return to us accidentally and we cannot guarantee that we can return them to you. However, we do make an effort to return personal items whenever possible. If you believe you have accidentally returned your personal items, please contact us right away with as much information as possible. The more specific you are, the easier it is for our team to potentially locate your items. Personal items are only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

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The Eddie Bauer Gear Rental experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.

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