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Shipping

How will my order be shipped and when will it arrive?

We ship orders via FedEx and they will arrive 1-3 days before or by 8PM on your delivery date. When your order arrives, open the package to ensure you have received all of the items and that they in good condition. If anything is missing or damaged, please contact us immediately.

Can I ship my gear to a place other than my home?

Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. We can ship to your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.

How can I update my shipping address?

You can make changes to your order up until the time your payment is processed. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address ZIP code. Our team of expert Rental Customer Service Agents can also lend a hand via phone or email.

How can I track my rental?

Once your order has been shipped, you will receive an email that includes your shipment tracking number.

Rentals Help Center

How can we help you?

Our Response to COVID-19Resale InformationRent to Keep InformationEddie Bauer Rental BasicsTrip PlanningPaymentsEdits / CancellationsShippingReturnsRental, Items & Care

About Us

The Eddie Bauer Gear Rental experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

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